Customer Service Representative

Customer Service Representative

Job Category: Full Time On Site
Job Location: Houston Texas

The Company

Headquartered in Houston, Texas, McLane Global has a growing network of offices and food-grade logistics facilities in California and Utah, as well as top international markets including the Middle East, China, Southeast Asia and beyond. McLane Global leads the industry with top brands, products and services through four key divisions: International Sales, U.S. Sales and Manufacturing, Logistics and Transportation, and McLane Hunger Solutions.

 

Job Description

To provide a second-to-none customer service experience for McLane Global’s 3PL customers.

 

Role Responsibilities

  • Provide outstanding customer service for our 3PL customers
  • Manage assigned customer accounts
  • Ensure the following daily tasks are completed for customer accounts:
    • Create sales orders and purchase orders in Dynamics based on customer requirements
    • Update orders per customer requirements
    • Release orders in Dynamics for both California and Houston warehouses
    • Prepare customer orders that will need McLane Global Logistics for transportation
      • Work with the FTL and LTL teams to provide customer quotes for moving orders
      • Provide quotes to customers
      • Schedule approved requests for shipment
    • Arrange drayage for import containers for 3PL customers
    • Provide inbound receipts to 3PL customers daily
    • Answer customer emails as required
    • Research customer complaints/concerns and provide answers based on findings
  • Other tasks as assigned by management

 

Position Requirements

  • High school diploma or equivalent
  • 1 year or more of customer service experience
  • Excellent communication skills
  • Strong organization and time management skills
  • Ability to learn, retain, and train information

 

Other

  • Office environment requiring being seated at a desk for extended periods of time
  • Daily need to walk into the warehouse to deliver work to the warehouse office
  • Monday – Friday, 8-hour shift plus a 1 hour lunch break

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